Knowledgebase

1. Running a Traceroute

A traceroute will show the path your connection takes to reach our server, helping us identify where the delay happens.

For Windows Users:

1. Press Win + R, type cmd, and press Enter to open the Command Prompt.
2. Type the following command and press Enter:
    

   tracert [Your VPS IP]
   (Replace [Your VPS IP] with the actual IP address of your VPS.)
3. Wait for the test to complete.

For macOS and Linux Users:

1. Open the Terminal application.
2. Type the following command and press Enter:
   traceroute [Your VPS IP]
3. Wait for the test to complete.

2. Running an MTR Test

MTR is a more advanced network diagnostic tool that continuously tests the route, helping us analyze network stability.

For Windows Users:

1. Download WinMTR from https://sourceforge.net/projects/winmtr/.
2. Extract and open WinMTR.exe.
3. Enter your VPS IP in the "Host" field and click Start.
4. Let it run for about 1-2 minutes, then click Export Text.

For macOS and Linux Users:

1. Open the Terminal application.
2. Install MTR if it's not already installed:
   • macOS: Install Homebrew first, then run:
     brew install mtr
   • Linux (Debian/Ubuntu-based):
     sudo apt install mtr -y
   • Linux (CentOS/RHEL-based):
     sudo yum install mtr -y
3. Run the MTR test with the following command:
   mtr -rw [Your VPS IP]